Common checks
See the support guide or report an ElevenLabs Voice Studio issue.
| Problem | What to check |
|---|---|
| Voice list does not load | Check the API key, scopes, internet connection, and API base URL. |
| Credit meter shows an error | The key may need account read access or the account may be unreachable. |
| Generate fails | Check character limits, selected model, account credits, and whether the selected voice supports the requested generation. |
| Voice Design is rejected | Use a trimmed voice description between 20 and 1000 characters, then confirm the API key has voice write access. |
| Saved asset does not appear | Use a valid /Game folder, check write access and read the save error. A dirty in-session asset is not proof that a package was saved. |
| Generation is still running | Wait for the status result. TTS requests have a 180-second timeout; voice-design requests allow 240 seconds. There is no HTTP cancel button, and repeated generation can incur more charges. |
| Persona cue does not play | Confirm the Audio ID matches exactly, the mapping asset is assigned, and the audio asset exists. |
| Face generation reports an existing animation | Choose an unused output subfolder or asset prefix. The plugin preserves the original animation instead of deleting it before a new solve or export succeeds. |
| Face animation does not play | Confirm the mapping entry has an animation asset and the face mesh component name matches your character Blueprint. |