SETUP & SUPPORT
Before your first edit.
CueTwin AI is being prepared for a Windows beta. Public installers and final hardware requirements are not yet available. Existing development builds still require manual voice-runtime setup.
The workflow
- Import or record your footage, then save a project.
- Connect a supported local assistant or your own compatible AI provider in the app. Provider charges are separate.
- Plan and refine the edit through chat. Review the timeline and preview before exporting.
- Write your narration script. Set up a voice profile using your own clean recording or one you have permission to use.
- Generate narration, listen to it, align it with the footage, and export.
Local voice generation
Voice cloning needs Python environments, voice-service code, and model downloads on your computer. These are separate from the editor. The beta installer has not yet been validated on a clean Windows machine with this complete setup.
If you already have a configured runtime, open License → Locate voice runtime in CueTwin AI and choose its root folder. It must contain the backend and Qwen Python environments. The new location is used the next time the editor opens. Finding those files does not guarantee the models are loaded or your GPU is supported.
Creator activation
Once sales open, your purchase receipt will include a license key. Open License, paste the key, and select Activate. Activation checks the license online and stores it securely on Windows. To move devices, deactivate the old device before activating the new one.
A verified license can continue through a temporary connection outage for up to seven days, capped by its expiry. The app checks periodically and before export when a fresh check is due. A revoked, expired, or unverified license cannot export. Editing and saving remain available.
Billing and help
The planned subscription renews automatically. Use Manage subscription in the license panel to open the customer portal. Cancelling stops future renewals; access continues until the paid period ends. Keep your receipt and contact us if activation fails.
For support, include your app version, Windows version, GPU, and the error message. Do not send license keys, payment details, voice samples, or private footage through the contact form unless specifically needed and requested.